The system can create worksheets from tickets, orders, inquiries, problems, etc., and these can be assigned to the addresses of customers.
And within the worksheet, you can record who does what on site or what kind of installation he/she performs.
Various important properties can be assigned to the implementation site: what router settings are in place, or even the location of the electricity meter documented with a picture. These can be customised according to the properties of the company or can be assigned specific information: in picture or text form.
We can record the installation tasks and tools to be installed as a result of the order on the worksheet. You can also add requests on the spot or add discounts. You can monitor the working time, the installation time or even the time between two installations.
Once the task is completed, both the customer and the technician authenticate the work on a touchscreen device with a digital signature, which is then sent to the customer's email address. The worksheet shows all the equipment installed and work carried out.
This increases efficiency, as all the tasks performed can be easily retrieved with their details, even during a complaint or complaint handling, and if there is a subsequent installation, we can also collect information about the processes that were carried out on previous occasions.
